Sustainable Seconds are like the waves, they come and go. This is exactly what it is like at Bear & Bugs with our sustainable pre-loved childrens clothes. We want you to be happy with your pre-loved purchases so please read our policy to make sure that you are happy to buy from us.

Sustainable Seconds Policy

We at Bear & Bugs want you to be happy with your purchases, so before you buy from our Sustainable Seconds collection please take a look at these points. 

  • Sustainable Seconds Items are sold as described on the site. We will only sell goods that we feel are fit for purpose.

  • You should find a description of the items on the product page. Any flaws/condition/defects etc will be described under a Pre-Loved title. 

  • While we do what we can to ensure good quality garments, there maybe the odd time that we miss something.  Only under these circumstances will we consider a refund, credit note or exchange.

  • Refunds, credit notes or exchanges are at the discretion of Bear & Bugs.

  • If you have any questions about the items please feel free to ask before you buy by emailing us at 

  • For further information please take a look at our returns policy. If you are still not sure then please message us. 

To get in contact with us click here to send us an email. 
We are a very small family run business in the South West of England, so please be mindful that we will reply to your message as soon as we can, but it may take time.

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